Return and Refund
Returns and Exchanges:
We appreciate your trust in Doctor India Cosmetics (USA) and strive to ensure your satisfaction with our products. Please review our return and refund policy outlined below:
Whole Return Policy & Process:
We have a 14-day return policy from the date you receive your item. To initiate a return or exchange, the product must be in a new, unopened condition, with attached tags, and in its original packaging. Proof of purchase, such as a receipt, is required.
To start the return process, please contact us at DoctorIndiaHerbals@gmail.com. Once your return is authorized, send the items to 4845 Edenbridge Road, Moorpark, CA, 93021 using the provided return shipping label and follow the instructions given.
Please note that returns without prior authorization will not be accepted.
Accepted Returns:
We accept returns for items that meet the following criteria:
- New, unopened condition
- Attached tags
- Original packaging
- Proof of purchase
Number of Days for Returns or Exchanges:
You have 14 days from the date of receiving your item to request a return or exchange.
Guidelines/Process to Return Products:
- Initiate the return request by contacting us at DoctorIndiaHerbals@gmail.com
- Await authorization and receive a return shipping label.
- Pack the items securely in the original packaging.
- Attach the provided return shipping label and follow the instructions for shipping.
Product Conditions for Return:
Products must be in a new, unopened state, with attached tags, and in their original packaging.
Conditions Where Returns Won't be Applicable:
Product returns are subject to certain conditions. The item must be in a new and unopened condition, with all attached tags intact. Additionally, it should be in its original packaging, and the customer must provide proof of purchase for the return to be accepted. Failure to meet any of these criteria may result in the return being declined.
Non-Returnable Items:
Certain items are non-returnable, including:
- Sale items
- Gift cards
Refunds:
If your return is approved, you will be automatically refunded on your original payment method within 10 business days. If more than 15 business days pass without receiving your refund, please contact us at DoctorIndiaHerbals@gmail.com
We appreciate your understanding of our return and refund policy, and we're here to assist you with any questions or concerns. Thank you for choosing Doctor India Herbals Cosmetics!